Items for return require a Return Goods Authorization Number which can be obtained by contacting customer service. Goods will not be picked up without the Return Goods Authorization Number. All returned products will be inspected and approved by our receiving department.
Return Goods Authorizations are processed by the accounts receivable department. Returned goods may be subject to a restocking fee (up to 25%). Special order items are non-returnable, unless authorized by the manufacturer. These items are subject to the manufactures restocking fee, often 25-50%.
We do not accept product returns from hazardous facilities (e.g. pharmaceutical plants, nuclear/radioactive sites, and all other sites where chemical hazards or biohazards exist). If absolutely necessary we will accept product returns only upon receipt of a release paper ensuring that the products are safe and not contaminated.